Some info about the LR Open Air that might be useful if you start having the same problem I did.
One of the LR Open Air units I have developed a problem last year where the globe would lift off the tracks during the cleaning cycle and jam. I contacted tech support, followed their suggestions, and the globe returned to normal function for short periods of time. I replaced the base with a refurbished one 12/16. Last month the same unit started lifting again. I replaced the globe. Three days ago, it happened again and I fired off a rather terse email and yet another video of the problem.
The suggested solution this time appears to be a permanent fix -- Pledge furniture polish. Apparently, the lubricant they put on the base prior to shipping can get degraded by cleaning or litter dust. The support tech said the closest matching replacement is Pledge. I put it on this afternoon, ran the unit twice consecutively and while there's still a tiny wobble on the globe, it completes the cycle without getting jammed. I'm keeping my fingers crossed that I've seen the last of global lift.
Here's a vid of the problem:
Here's a photo of where the Pledge goes -- Apply it with a rag or paper towel. Do not spray it directly on the base.
Also, you might have noticed on the video that the internal shield is missing from this machine. During one of my earlier contacts with tech support, the technician mentioned that the internal shield isn't necessary for the operation of the machine. Litter Robot will send you a plug for the hole if you want to remove it. I removed it from this one only to see if the machine does indeed work ok without it. I'm going to remove it from the other 2 also. Removing the shield gives a bit more room inside for the cats to maneuver and it's one less thing to clean.
One of the LR Open Air units I have developed a problem last year where the globe would lift off the tracks during the cleaning cycle and jam. I contacted tech support, followed their suggestions, and the globe returned to normal function for short periods of time. I replaced the base with a refurbished one 12/16. Last month the same unit started lifting again. I replaced the globe. Three days ago, it happened again and I fired off a rather terse email and yet another video of the problem.
The suggested solution this time appears to be a permanent fix -- Pledge furniture polish. Apparently, the lubricant they put on the base prior to shipping can get degraded by cleaning or litter dust. The support tech said the closest matching replacement is Pledge. I put it on this afternoon, ran the unit twice consecutively and while there's still a tiny wobble on the globe, it completes the cycle without getting jammed. I'm keeping my fingers crossed that I've seen the last of global lift.
Here's a vid of the problem:
Here's a photo of where the Pledge goes -- Apply it with a rag or paper towel. Do not spray it directly on the base.
Also, you might have noticed on the video that the internal shield is missing from this machine. During one of my earlier contacts with tech support, the technician mentioned that the internal shield isn't necessary for the operation of the machine. Litter Robot will send you a plug for the hole if you want to remove it. I removed it from this one only to see if the machine does indeed work ok without it. I'm going to remove it from the other 2 also. Removing the shield gives a bit more room inside for the cats to maneuver and it's one less thing to clean.