Rafiki
Site Supporter
Back in early July, I contacted Optionsplus.com to order a modular cat enclosure. I had discussed options with them several times by email, IM and phone and on 7/16 my credit card was billed. I was told that it would take a couple of weeks. I called them the first week of July to get an ETA and was told at that time that they were running behind and that it would be ready in 1-1/2 - 2 weeks. I asked if this was the date that they would ship or I would receive and was assured that that was when I would receive it.
Meanwhile, I have been very busy resurfacing the deck and purchasing things for their fabulous new enclosure.
I tried contacting them earlier this week but I kept getting a message that they were helping other customers. I finally tried to leave a message just to discover that the inbox is full. I also sent them an email. As of today, they are still not picking up the phone and now the IM function has been removed. The website had a "sister" company listed so I tried contacting them as well just to find out that they have not been associated for several years. They said that they had received numerous phone calls this week regarding Optionsplus and that they asked to have the link removed. I informed them that the link was still there and amazingly enough, the link was removed within the hour. Optionsplus is still not picking up the phone.
I sadly filed a complaint with the BBB. I am devestated that I will not be building the enclosure for the cats this weekend. We have been looking forward to this for such a long time anticipating the fun the cats would have.
Can anyone recommend another manufacturer?
Meanwhile, I have been very busy resurfacing the deck and purchasing things for their fabulous new enclosure.
I tried contacting them earlier this week but I kept getting a message that they were helping other customers. I finally tried to leave a message just to discover that the inbox is full. I also sent them an email. As of today, they are still not picking up the phone and now the IM function has been removed. The website had a "sister" company listed so I tried contacting them as well just to find out that they have not been associated for several years. They said that they had received numerous phone calls this week regarding Optionsplus and that they asked to have the link removed. I informed them that the link was still there and amazingly enough, the link was removed within the hour. Optionsplus is still not picking up the phone.
I sadly filed a complaint with the BBB. I am devestated that I will not be building the enclosure for the cats this weekend. We have been looking forward to this for such a long time anticipating the fun the cats would have.
Can anyone recommend another manufacturer?