Customer service is excellent. A new Open Air is on its way to me. They make returning the defective unit easy. Couldn't be more relieved and pleased.
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Litter-Robot Open Air Review
- Thread starter Trishy
- Start date
I knew it...they have always been excellent !
I knew they'd do the right thing. Just didn't think they'd be so fast
It's refreshing. Customer service is a dying art.
I'm trying to decide whether to get one for the catio. No hurry on that one. I'm delighted that I'll be ready to get rid of all but 1 of the sterilites. Taji is a bit of a hold-out. He uses the Open Air but not as consistently as the other 3. Life is sooo much better without 5 litter boxes.
Michaela
Savannah Super Cat
I have my robot for two months and it has been used only 3-4 times the most.
I am thinking about returning it.
The two boys have 4 boxes.
The girl is separate and has two boxes. I am loosing hope.
Tried to turn in off and they still do not use it.
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I am thinking about returning it.
The two boys have 4 boxes.
The girl is separate and has two boxes. I am loosing hope.
Tried to turn in off and they still do not use it.
Sent from my iPhone using Tapatalk
Michaela, have you tried removing their regular boxes and putting the robot where the boxes were?
Michaela
Savannah Super Cat
I put it in a corner where a old litter box was. Romeo will go on the floor if there is no box there. I moved it to a spot where the female sprays and she does not go there anymore.
Now I moved it to a spot where Romeo goes on the floor if there is no box there. I will try a different spot in a few days but not even the Bengal will use it.
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Now I moved it to a spot where Romeo goes on the floor if there is no box there. I will try a different spot in a few days but not even the Bengal will use it.
Sent from my iPhone using Tapatalk
Did you try putting a pee clump or poo in it from the boxes they use? How about Dr. Elsey's cat attract litter? If they prefer their regular boxes, good for them as long as they're happy. Not so good for you since you're the one who has to maintain all those boxes.